About Us
The London Ambulance Service (LAS) is the largest free ambulance service in the world, caring for more than one and a half million patients every year.
We are the only London-wide NHS Trust and are at the frontline of the NHS in the capital.
We have two main functions - the provision of an Accident and Emergency service to respond to 999 calls and the Patient Transport Service, which performs an important role in taking patients to and from their hospital appointments.
In addition, we also manage the Emergency Bed Service, which co-ordinates registers of specialised care facilities available across London, along with some national monitoring services.
We serve an area of approximately 620 square miles. Broadly speaking, our boundaries run from Heathrow in the west to Upminster in the east, and from Enfield in the north to Purley in the south.
Vision and Values
Vision
A world-class ambulance service for London staffed by well trained, enthusiastic and proud people who are all recognised for contributing to the provision of high-quality patient care.
Values
Clinical excellence
We will demonstrate total commitment to the provision of the highest standard of patient care. Our services and activities will be ethical, kind, compassionate, considerate and appropriate to patients’ needs.
Respect and courtesy
We will value diversity and will treat everyone as they would wish to be treated, with respect and courtesy.
Integrity
We will observe high standards of behaviour and conduct, making sure we are honest, open and genuine at all times and ready to stand up for what is right.
Teamwork
We will promote teamwork by taking the views of others into account. We will take a genuine interest in those who we work with, offering support, guidance and encouragement when it is needed.
Innovation and flexibility
We will continuously look for better ways of doing things, encourage initiative, learn from mistakes, monitor how things are going and be prepared to change when we need to.
Communication
We will make ourselves available to those who need to speak to us and communicate face to face whenever we can, listening carefully to what is said to us and making sure that those we work with are kept up to date and understand what is going on.
Accept responsibility
We will be responsible for our own decisions and actions as we strive to constantly improve.
Leadership and direction
We will demonstrate energy, drive and determination especially when things get difficult, and always lead by example.
The London Ambulance Service NHS Trust is committed to equality and diversity. We are positive about disability and subscribe to the ‘Two Ticks Scheme’.
