Call centres - useful web links
Below is a selection of key websites offering advice and information for those in call centre jobs.
The Call Centre Association (CCA)
The CCA is the professional body for customer contact. By providing a unique blend of professional services CCA delivers membership packages encouraging the continuous professional development of contact centres, and the people employed within them.
www.cca.org.uk
Call Centre Management Association UK (CCMA)
Established in 1994, the CCMA promotes the profession of Call Centre Management. It is an independent, not for profit organisation for Call Centre Managers, Supervisors and Team Managers, funded by membership subscriptions.
www.ccma.org.uk
Contact Center World
This is the leading global support organisation for the contact centre industry around the world.
www.contactcenterworld.com
