Motivating and Engaging Contact Centre Employees Breakfast Seminar
Hays Contact Centres launched its latest Salary & Benefits Guide 2007/8 at an insightful and enlightening breakfast seminar, held at the Copthorne Hotel on Friday 19 October. The morning’s event covered highlights from Hays Contact Centres’ latest Employee Engagement, motivation and salary trends research, developed in association with the CCMA. Ian Tulloch, a CCMA board member, was guest speaker.
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Speakers
Claire McManus presented the key highlights from the research. Claire is a Regional Director for Hays Contact Centres for Hays Contact Centres and is responsible for teams based in Yorkshire and the North East. Claire has worked for Hays Contact Centres for the past seven years and has managed offices in the UK as well as in Holland and Ireland.
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to download Claire's presentation.
IanTulloch, the guest speaker is a board member of the CCMA. Ian has worked in the Customer Service industry for over 15 years and has a wealth of experience in a variety of roles ranging from Sales to Debt Collection operations.
Establishing his career in Financial Services, Ian became a Chartered member of the Institute of Bankers. Following this, he established a track record in both in-house & outsourced Contact Centres and was responsible for numerous start-ups.
Ian has influenced & shaped the development of a variety of Contact Centres and has worked with numerous blue chip companies. His current role is as Fulfilment Operations Manager at OC5.
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to download Ian's presentation.
Request your copy here
If you were unable to attend the event but would like a copy of the Hays Contact Centres Salary & Benefits Guide please click here to request your copy.
